Customer support

Why Your Business Needs a Customer Support Representative

OUTSOURCING | 3 MIN READ

Customer Service is a difficult task to handle and it is not for the onion-skinned nor for the weak heart. That’s why companies hire customer support representatives that are up for the job description.

Miyens’ outsourcing services can provide you with a well-trained customer support representative that will be an agent of your company and handles your customers via email, chat or phone. Guaranteeing you that you will get the best people for your company.

Here are the reasons why your company should hire a customer support representative.

1. To have a good relationship with the customers

If you’ve heard that public relations build the bridge between the company and its customers, customer service support does the same. Whenever customers have complains or questions regarding your products or services, your CSR will be the ones they’ll be speaking to. Whatever it is your CSR does in handling the customer, will directly reflect on your company.

2. To create a good image of your company

Like what is mentioned in number 1, whatever it is that your representative does will have a boomerang effect on your company. Your CSR helps you create the positive image that you want to portray to your customers, that is why it is a must that you hire a well-trained CSR.

3. To gain more customers

Your CSR helps you keep your current clients or gain more customers. They assure that both new and current customer accounts are on good terms with the company’s products and services and is being taken good care of.

Bottom line, you need competent, patient and well-mannered customer support representatives to represent your company and business to your customers. They are your frontliners that’s why you need to hire the best ones and Miyens outsourcing services can help you with that. Connect with us now and our outsourcing team will be glad to assist you.

How about you? How does a customer support representative help a company? Share it with us since we always love hearing from you. And don’t forget to share this article on your social media accounts.
Marketing specialist

Why Hire a Marketing Specialist?

OUTSOURCING | 5 MIN READ

Before a company launch a new product or do its own marketing campaign or create a new product, they first seek the consultation of a marketing specialist.

Miyens offers outsourcing services that provides skilled and well-trained marketing specialist that will help you market your product and increase your sales.

But why would you need a marketing specialist in the first place? Here’s why.

A marketing specialist scope of work is more on analyzing. They do research or come up with ways that can make your product marketable. To know this, they first try to analyze your market. They try to know what product or brand is a hit to the masses, who buys what product and how much are consumers willing to spend for a product.

After that they try to get the pulse of consumers by conducting surveys that would collect the data of the target market. They also monitor on how competitors do in the market. They try to understand consumer habits since the customers are the vital factor for marketing. When they are done with the data collecting, they will now proceed in thinking of ways on how to market the product or help create a new marketing strategy that would increase sales and appeal to the customers.

They offer their expertise and services to help the company know and find ways to market the product and increase sales. Without their help, businesses wouldn’t know how to market their product, how to improve their current offerings and most especially what product to produce for the market.

A marketing specialist is vital for any business’ success that’s why YOU NEED TO HAVE ONE! Miyens outsourcing services will help you have your ideal marketing specialist. Connect with us today.

Do you have a marketing specialist for your business? If yes, comment down how it helped you increase your sales. If you liked this articles, don’t forget to share it to your colleagues through social media.

Front End vs. Back End Developer: Who works with what?

If you are not familiar with the world of Information Technology, you probably haven’t heard of the terms front end and back end developers. You might say they are just two peas in a pod both are IT developer. Well, you’re wrong. Yes, both of them are IT related works but there’s still a difference.


OUTSOURCING | 5 MIN READ

If you are not familiar with the world of Information Technology, you probably haven’t heard of the terms front end and back end developers. You might say they are just two peas in a pod both are IT developers. Well, you’re wrong. Yes, both of them are IT related works but there’s still a difference.

Let’s start with the front-end developer

Front-end developers are the ones who are responsible for the exterior part of the website or app. Meaning all the visuals that you see, like the buttons, how buttons looked once clicked, fonts etc are created by the front-end developers. They use JavaScript, HTML, CSS, and jQuery to code programs while they use Photoshop to design parts of the website.

Now, let’s proceed with the back-end developers

Back-end developers are the ones who work behind the scenes of a website. They add brains and database connectivity for websites and apps to run. They use coding languages like PHP, Ruby, and Phyton just to name a few. Imagine how many codes they need input just to build a website or an app.

Here at Miyens, we offer outsourcing services both for front and back-end developers. We can equip you with competent and skilled developers that will help you come up with a creative, effective and efficient website and apps. Contact our outsourcing team and we will be glad to assist you with your needs.

Did this article help you differentiate front-end and back-end developers? If yes, then why not share this article with your colleagues, who knows they might be confused with it as well. Don’t forget to comment down below.
Mobile developer

Develop Your Business With The Help Of A Mobile Developer

Smartphone users are increasing year by year that’s why mobile apps for businesses are being developed and there is a demand for mobile developers. Your business needs to catch up with the rest of the competition, what should you do? HIRE A MOBILE DEVELOPER!

Contrbution of a Graphic Designer

Creative Contribution of a Graphic Designer to Your Company

Have you seen a boring and unattractive marketing material from businesses? The ones that you wouldn’t bother to look at because it’s not that pleasing.

Technical writer

Why Your Business Needs a Technical Writer

OUTSOURCING | 5 MIN READ

Most businesses do not see the importance of having a technical writer. But little do they know that having a writer is as important as having a sales agent. This kind of job helps you come up with ideas on how to say things to your customers that in the end can entice them to avail your products and services. You can write all your product’s details but with a technical writer, it makes it sellable in a verbal manner. They add color and life when they write for your business, marketing you and what you offer to customers.

Here at Miyens we offer outsourcing services that can help you have a technical writer who can communicate with your customers through writing.

Here are 5 other reasons why your business needs a technical writer

1. They devote their time on writing

100% of their time will be focused on writing and how it can contribute to your business’ growth. Assuring that every write up will increase the company’s exposure and sales. They’re writing can also help you build a reliable and efficient company since what they write boosts your company’s image.

2. They know what to say

Being a technical writer, they already have a knowledge about your products or services. Of course, it would be hard for them to write if they are clueless about what the subject is about. They also know the right words to say. They wouldn’t use industry jargons instead they would use words that would be understandable to normal people outside the industry.

3. They have a strategy for content

Tech writers just don’t write then publish their content, they strategize as well. They write based on their audience, they come up with a timeline on when to publish articles, they think of ways on how to make the content reach a greater number of audience.

4. They know how it works

As a writer, they know how a content could be a hit to readers. They know what works for the readers and what doesn’t. They know the different content development tools, methodologies and delivery options that can help them have a successful write up.

5. They can help in product development

Since they are the ones who are the closest to the customers they know the possible feedbacks these people may have regarding the products. They can suggest how the product can be improved like how can it be more appealing to customers, how the features can be more user-friendly and how the product be more accessible to customers.

Having a hard time finding a technical writer that can do all the writing for your company? Contact us today and let’s get your business growing. Our outsourcing team will gladly assist.

If you find this article helpful, please share it with your friends and colleagues. Comment below other ways on how a technical writer can help your company.
Having a Virtual Assistant

Benefits of Having a Virtual Assistant

Entrepreneurs, who succeed with their business ventures, perform two things very well. First, they formulate and apply business objectives strategically. Second, they smartly utilize available resources.

Web and Marketing Services

Web and Marketing Services For Your Business

OUTSOURCING | 5 MIN READ

So your competitors are into online marketing and you feel like you’re left behind? You can still catch up or be ahead of the competition. Starting your online marketing services shouldn’t be that complicated and pricey especially when you get the right help from the right people. Miyens offers affordable and effective online marketing services in the Philippines, the US, Europe, and Asia.

So here’s what we do:

Web Design and Development.

Our team of web developers and designers will give you nothing but the best when it comes to designing and developing your website. Your business will become more interactive and attractive for your customers after having your own website.

Creative Social Media Marketing.

Our social media strategists will help you in creating and maintaining a strategic and effective social media marketing. You will reach more customers and welcome more profit through social media marketing.

Mobile Applications.

With our team of experienced mobile developers, your dream mobile app will come true. We have developed multi-platform brandable mobile apps that can be incorporated into your brand marketing or we can help you develop the mobile app you want for your business. Be accessible to your customers, anytime and anywhere in just a single tap.

Interactive Promotions.

Do you want to have a striking and effective promotion strategy? Worry no more because we’ve got you covered. We can apply the latest in technology like Augmented Reality (AR),  Virtual Reality (VR) and 360 Panorama in your promotions. Enough with boring promotions and go interactive.

Video Marketing and Infographics.

Communicate with your customers your products and services with the use of video marketing and infographics. With our creative team of multimedia artists, we can help you come up and produce videos and infographics that will surely catch the attention of your market. Add creativity to your marketing today!

Virtual Staffing.

Don’t let your company suffer because you don’t have enough manpower to sustain your business online. We can provide you with ’Virtual Staffs’ — this includes a  virtual assistant, developers, creative team, writers, social media managers, elearning developers, and other talents you may need.

So why spend lots of money and time creating and finding effective online marketing services? We are dedicated to providing you web and digital solutions that can help you reach your business’ full potential. Miyens Technology is a great team to partner for your success.

If you found this article beneficial, consider sharing it with your colleagues using our social media icons that can be found on the page. How about you? What are possible online marketing services you might want to use for your own company? And how can we help you with that?